Knowledge Base

Explore articles on building and managing a knowledge base. Learn best practices, tools, and step-by-step guides to create self-serve support, streamline documentation, and improve customer experience.

All posts

Dec 2, 2025

Help Desk Software Comparison to Find the Right Fit

Our detailed help desk software comparison breaks down features, pricing, and use cases to help you choose the best solution for your support team.

Tools

Oct 27, 2025

How to Build a Knowledge Base That Actually Solves Problems

Learn how to build a knowledge base that solves problems and engages users.

Aug 26, 2025

Top 9 Best Practices for Knowledge Management (2025)

Learn the best practices for knowledge management to improve info sharing, reduce questions, and build an efficient self-serve system.

Aug 26, 2025

From Friction to Flow: How Guidejar Transforms Onboarding and Support

Discover how Guidejar helps teams streamline onboarding, reduce support tickets, and build interactive step-by-step guides that users and teammates love.

Tools Customer Onboarding User Education Process Documentation

Aug 20, 2025

8 Knowledge Base Best Practices for 2025 That Actually Work

Stop guessing and start building. Learn 8 actionable knowledge base best practices to reduce support tickets, improve user experience, and drive adoption.

Aug 19, 2025

How to Build a Knowledge Base

Tired of repetitive questions? Learn how to build a knowledge base that empowers users and frees your team. A practical, actionable guide for real results.